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Before sending us an email, we do recommend reading the FAQ below!

Our FAQ section contains the answers and solutions to most of the questions and issues you may face. But if there’s anything we’ve missed there, we’ll gladly assist you in solving your trouble here.

If that looks more convenient, you may contact us via the email address support@getgreen.cc.

General
Is using marijuana as beneficial as they say?
Should I send you my ID copy or medical marijuana prescription?
What are your working hours?
Can I use a pseudo or the other person’s name when placing an order?
Can I buy from your website if I’m outside Canada?
Is it legal to ship cannabis by mail if I order it online?
Is sharing my personal information with you safe?
Сomplaints and Delivered Product Issues
I received a damaged product. What should I do?
I’m not satisfied with the quality of the product.
Ordering Details
Do you ship cannabis discreetly?
Can I edit my order after it is placed?
Do you have a physical store to visit?
What if my order doesn’t fit my mailbox?
Payment Details
Is there any purchase limit for new clients?
What payment options do you offer?
I’ve sent the money, but my order is still on hold. What’s the reason?
What are the reasons my transfer hasn’t reached your payment system?
Do you include tax in the price?
Shipment and Delivery
How soon will you ship my order after the payment is confirmed?
Why would I want a “Signature on Delivery”? What is it?
How soon will my package arrive?
My order hasn’t arrived. What should I do?
How do I get the tracking number?
The tracking number is not working. What should I do?
My delivery has a “Successfully Delivered” status, but I still haven’t received it.
What if my order is lost?
Do you guarantee delivery?
Is using marijuana as beneficial as they say?
Definitely! Cannabis possesses numerous beneficial health properties due to the cannabinoids and terpenes it contains. They help your physical and mental well-being and are especially effective for those suffering pain.
Should I send you my ID copy or medical marijuana prescription?
No. We do not require you to send any of this information.
What are your working hours?
We accept orders round the clock, 365 days a year. The shipment of orders takes place within 24 hours after your payment is processed.
Can I use a pseudo or the other person’s name when placing an order?
No. Such a practice can interfere with the normal function of the e-Transfer. Your billing and shipment names must be the same for the payment to be verified by your bank. Besides, if the package doesn’t fit your mailbox, you’ll have to pick it up at your nearest postal outlet where you can receive it only if your name matches the name of the addressee.
Can I buy from your website if I’m outside Canada?
Unfortunately, we do not ship our products to addresses outside Canada
Is it legal to ship cannabis by mail if I order it online?
Yes. Canadian legislation allows individuals to ship and receive weed by mail if it is properly packed and bought from a legal marijuana supplier.
Is sharing my personal information with you safe?
Yes. We do not share any sensitive information with third parties. Your data is stored securely, yet no online security system can be reliable to 100%
I received a damaged product. What should I do?
If for some reason your order was delivered damaged or defective, please, contact our customer support service right away. We’ll do our best to figure out and resolve the situation within the shortest terms. Follow the listed-below instructions to ensure we can help you:

  • attach the order number to your complaint;

  • specify the details about the damaged order;

  • attach a photo and/or a video of the wrong order;

  • the vacuum package must be attached to the order;
  • contact our support service within 24 hours after receiving the wrong order.


Unfortunately, if you fail to complete at least one of these requirements, we won’t be able to correct your order.
I’m not satisfied with the quality of the product.
At GetGreen, we keep to the highest product quality standards to ensure our clients get the best. If for some reason you are not satisfied with the quality of the product you’ve purchased from us, please, let us know about it.
If you think the quality of the product is inappropriate, we’ll be grateful if you provide us with the following information:

  • the number of the order that included this product;

  • the name of the product;

  • description of the product quality issues you’ve noticed;

  • photo and video of the product.

  • These details will allow us to resolve product quality issues within the shortest terms.
    Please note that we do not provide refunds nor do we accept returns. All product sales are final. Still, we’ll provide you with a discount for your next order in the event your claims about the inappropriate quality of the product are proven.
Do you ship cannabis discreetly?
Yes! We ship our products following legal regulations and requirements. The package you receive is unmarked and looks like any other package delivered by mail. We also apply extra measures, like vacuum sealing your order twice, to ensure no odor comes out of the package. To make sure your parcel won’t be opened on the way to the delivery address, we use temper-evident seals. Therefore, no one will ever know what kind of delivery you’ve got.
Can I edit my order after it is placed?
Unfortunately, there’s no way you can edit your order once it is placed. However, you may contact our support service to make edits. But, in most cases, it’s better to cancel an order and create a new one.
Do you have a physical store to visit?
No. GetGreen.cc operates entirely online and works with mail orders only.
What if my order doesn’t fit my mailbox?
In such a case, your package will be delivered to the nearest postal outlet where you can pick it up.
Is there any purchase limit for new clients?
Yes. New customers’ first order is limited to the sum of $500. However, you can increase the limit to $1000 once the total check for your previous orders reaches $1000. This measure is applied to prevent any claims about fraudulent payments on the part of new users.
What payment options do you offer?
Currently, we accept payments via Interact e-Transfer only
I’ve sent the money, but my order is still on hold. What’s the reason?
The orders are moved in processing once our system matches the received Interact e-Transfer with your order number. The latter should be provided in the Notes section of the transfer. If the situation with your order doesn’t change within 12 hours, this means we either didn’t receive your payment or you didn’t stick to the instructions when making a money transfer.
Please note that it may take up to 2 hours for the e-Transfer to deliver the funds to our payment system.
What are the reasons my transfer hasn’t reached your payment system?
There may be several reasons we haven’t received your payment or it is still pending:

  1. You’ve sent the money to the wrong e-Transfer email address.

  2. You haven’t provided your order number in the Notes section of the transfer so we are unable to match the payment with your order.

  3. Your bank has blocked the transaction as suspicious, so you should contact it for confirmation.

  4. We failed to receive the payment due to the correct question and answer haven’t been included as they should’ve been by the e-Transfer instruction.

If the funds don’t reach our payment system, you’ll be notified about this via email. In case nothing changes within 24 hours, your order will be canceled automatically.
Do you include tax in the price?
The prices for the products you see on the website don’t include tax. However, you’ll see the final price, including tax, at the checkout.
How soon will you ship my order after the payment is confirmed?
All the orders are processed and shipped within 24 hours after our system confirms it is paid. If you want your order to be shipped the same day, make sure you place and pay your order before 9am, as we still need to get a confirmation of payment, which may take up to several hours
Why would I want a “Signature on Delivery”? What is it?
A signature on delivery should be taken as an extra measure of precaution. It means you should sign for the package once it arrives. This prevents the theft of your medical marijuana products if it is delivered when you are out of the home.
Besides, such a measure protects us from the need to re-send the orders that haven’t reached their addressees for the reason of theft. This way we also relieve ourselves of the responsibility for your order once it is delivered
How soon will my package arrive?
All the packages are shipped via the Canada Post Regular Parcel service. You may also order your package via Express Post to speed it up. Orders exceeding $150 are delivered using this postal service free of charge.
The time of the arrival depends on your location. Typically, it takes 3 to 5 days for the package to reach your address.
The Regional Express Post service delivers the orders to BC, AB, and SK within:
  • 1 – 2 days for major urban areas;

  • 2 – 3 days for non-major urban areas;

  • 3 – 5 days for northern regions and remote locations.


National Express Post delivers to the provinces aside from those mentioned above within such terms:

  • 2 – 3 days to major urban areas;

  • 2 – 4 days to non-major urban areas;

  • 3 – 7 days to northern and remote areas.


The average timeframe for Manitoba Order Delays is 2 – 3 days, while the delayed timeframe may take anywhere from 2 to 3 weeks.
Please note that these terms refer to business days, excluding weekends and stat holidays. Once your order is shipped, you’ll get its tracking number so that you can monitor the time of its delivery.
My order hasn’t arrived. What should I do?
If 48 hours have passed after your order should’ve been delivered, please contact our customer support service via email support@getgreen.cc. If the problem is not due to our actions, we will not be held liable for the lost order. This includes cases when your package is:

  • sent to the wrong address given by the customer;

  • lost due to the post office mistake;

  • sized at the postal facility;
  • stolen after delivery.


Canada Post will initiate an investigation if you file a trace. This may take up to two weeks.
How do I get the tracking number?
The tracking number is included in an email sent to you after your order is completed. You can also look it up in the My Account section on the getgreen.cc website. If you can’t find your tracking number, don’t hesitate to contact our customer support service.
The tracking number is not working. What should I do?
Your tracking number may not be updated on the Canada Post website due to several reasons:

  • Your package is already registered within the postal system but is still to be scanned at the post office.

  • The clerk at the post office missed or hasn’t yet scanned the parcel. No worries, this will be done later in the day at the processing center.

  • A glitch in the tracking system of Canada Post.


Anyway, there’s no reason for concern as having a tracking number means your package is on the way to you, so expect it to arrive within 2 – 5 days.
My delivery has a “Successfully Delivered” status, but I still haven’t received it.
There may be only two reasons for that:


  • The postal worker has already scanned your package as delivered but it will take them another day or two to bring it to your home.

  • The postal worker has placed your package in the wrong mailbox. Please check with your neighbors to figure this out.


If you don’t receive your parcel within two days after it gets the status of “Successfully Delivered”, please let us know so that we can file a trace with Canada Post.
What if my order is lost?
GetGreen.cc won’t be held liable for lost orders if this is the result of:

  • a customer providing the wrong address;
  • you’ve changed your address or residence since the time of placing an order;
  • post-delivery theft;

  • the rejection of the package upon delivery.


On such occasions, your package will be considered undeliverable by Canada Post. We accept no returns, and neither do we refund the lost orders.
Do you guarantee delivery?
Yes. At GetGreen.cc, we guarantee you get your order delivered unless it is lost for reasons not dependent on our service.